Please follow these steps to protect your jewellery from damage.
Ideally store your Divine Elements purchases in a dark, cool and dry place within the luxury jewellery box provided.
Silver jewellery will naturally tarnish over time. Using a soft lint free cloth to clean silver, 18ct gold-plated and rose gold-plated will keep jewellery looking shiny and tarnish free.
You can clean most gemstones using an untreated, dry, soft cloth only. Do not use tissue paper or paper towels to clean as they can cause scratching.
Remove jewellery while in water and avoid spraying perfume or applying creams directly to your jewellery. Avoid extreme temperatures, humidity and sunlight. Gemstones should never be worn around hot water, harsh chemicals and cleaners.
We cannot be responsible for any damage due to negligence.
Damage caused by general wear and tear is the responsibility of the owner.
We will replace or repair any faulty items bought within 6 months of proof of purchase. For all non faulty items damaged by the wearer we offer a charged repairs service where at all possible. Please contact us at email@example.com.